Grab IRI Partners RSS Feeds By Jim Porcari
In this post, we will highlight some of what we think are the emerging trends in the auto claims space of the P&C market. These include:
- Mobile – moving from mobile “also”, to mobile first
- BPO – by task vs. functional area, across vs. within
- Strategic partnerships – fewer, but broader
- Collision repair MSO partnerships
- Telematics – underwriting today, claims tomorrow
- Significant demographic shifts – Gen Y, Latino, Urban
And these are just a few of the emerging trends that will impact how you leverage people, capital and technology in the claims arena. Some of these are independent variables, some, like mobile, will have to be integrated across tasks and functional areas.
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